Privacy Policy

DDrive ("we", "us", "our") operates the DDrive mobile application and related services ("Service"). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data.

1. Overview

DDrive provides on-demand driver services. To operate the Service we need to collect and process certain personal data such as phone numbers, profile details, location, and device identifiers. We are committed to protecting your privacy and keeping your data secure.

2. Data We Collect

Information you provide

• Phone number — Required for login and account association.
• Profile details — Full name and email address when you complete your profile.
• Support messages — Messages, photos, or content you send to our support team.
• Payment details — We do not store full card numbers. Payments are processed by third-party providers; only transaction references are retained.

Automatically collected information

• Location — Precise GPS location during active trips. Background location (if granted) is used only during an active trip.
• Device & usage data — Device model, OS version, app version, unique identifiers, crash logs, and analytics events.
• FCM token — Firebase Cloud Messaging token for push notifications (ride updates, alerts).
• IP address & network data — Used for fraud detection and analytics.

3. How We Use Your Data

• Provide, operate, and maintain the Service (driver matching, live tracking, trip history).
• Authenticate users and maintain account access.
• Send notifications (ride status, promotions) via FCM.
• Process payments and refunds through third-party processors.
• Detect and prevent fraud, abuse, and illegal use.
• Improve our products through analytics and aggregated metrics.
• Comply with legal obligations.

4. Legal Basis for Processing (EU Users)

• Contractual necessity — to provide the service you requested.
• Legitimate interests — to prevent fraud, improve services, and ensure security.
• Consent — where explicitly requested (e.g., optional marketing, background location on Android).

5. Who We Share Data With

• Service providers — cloud hosting, analytics, crash reporting, payment processors, SMS/push providers (e.g., Firebase).
• Drivers — limited trip-related information (pickup/drop location, phone number) needed to complete the booking.
• Legal or safety — when required by law or to protect rights, safety, or property.
• Business transfers — in connection with a merger, sale, or acquisition.

6. Data Retention

• Account and profile data: retained until account deletion plus a short administrative period.
• Trip and transaction records: retained for accounting and dispute resolution (typically several years per local law).
• Logs and anonymised analytics: retained for product improvement.

7. Your Rights

Depending on your jurisdiction you may have rights to:

• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Request deletion of your personal data (subject to legal exceptions).
• Object to or restrict processing.
• Request portability of your data in machine-readable form.

To exercise any right, contact us at the address below. We will verify your identity before taking action.

8. Security

We use reasonable administrative, technical, and physical safeguards — encryption in transit (HTTPS), access controls, and secure data storage. No system is 100% secure; if a breach occurs we will follow applicable laws including notifying affected users and regulators when required.

9. Third-party Links & Services

Our Service may contain links to third-party websites. This Policy does not apply to those third parties — please review their privacy policies separately.

10. Children

The Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately to request deletion.

11. Technology Notes

• Firebase / FCM — Used for analytics, crash reporting, and cloud messaging. Firebase's use of data is governed by Google's policies.
• Location — Foreground location is used for trip matching and navigation. Background location (if enabled) is used only during an active trip. You can disable it in device settings at any time.
• Storage — Local settings and non-sensitive cache are stored on device via secure storage.

12. International Transfers

We and our service providers may transfer personal data to countries other than your country of residence. We take steps to ensure adequate protection where required by applicable law.

13. Contact Us

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy here with a revised "Last updated" date. Continued use of the Service constitutes acceptance of the updated policy.